Last updated: June 2026
This SLA describes our uptime commitment for shared hosting, WordPress hosting, reseller hosting, and VPS services.
We target 99.9% monthly uptime for hosting and VPS services, excluding scheduled maintenance.
| Monthly Uptime | Service Credit |
|---|---|
| 99.0% – 99.89% | 10% of monthly fee |
| 95.0% – 98.99% | 25% of monthly fee |
| Below 95.0% | 50% of monthly fee |
Service credits are applied to your next invoice and are not paid as cash refunds. Credits must be requested within 30 days of the affected month.
We may perform scheduled maintenance with reasonable advance notice where possible. Scheduled maintenance windows are excluded from uptime calculations.
This SLA does not cover downtime caused by: events outside our reasonable control (force majeure), issues with your own application code or configuration, DDoS attacks or other malicious activity, or third-party services you choose to integrate.
Contact [email protected] with your account details and the dates/times of the downtime you experienced. We will verify against our monitoring records before applying any credit.
This SLA applies to hosting and VPS uptime. Domain registration, DNS propagation, and registry-side services are subject to the policies of the relevant registry and are outside our direct control.
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